Delivery Information
Royal mail, DHL and Hermes make most of our deliveries between 8am and 5.30pm. We cannot specify a delivery time.
A delivery charge estimate is available before checking out.
A Premium Next Working Day delivery charge is available. Your order must be placed on our website before 4pm. Royal mail and DHL make most of our deliveries between 8am and 5.30pm. We cannot specify a delivery time and this service does not deliver on Saturdays. Over 95% of these deliveries do arrive on the next working day but no mail order company can absolutely guarantee this due to dependency on courier companies, local operating difficulties and weather etc. If a delivery does not arrive we will refund you the difference to the standard delivery charge (excludes Northern Ireland, Isle of Wight, Isle of Man & the Isle of Skye) but are not liable for any other costs.
Our collection service is available if you'd prefer to pick up your order from our store. There is no delivery charge and your goods will be ready for collection within 3 hours of placing your order. We will contact you to arrange a convenient collection time within our opening hours of 9.00am to 5.00pm, Monday to Friday. The collection address is 8 Trafalgar House, Alma Street, Brynmawr, Gwent, NP23 4DY
Do you only deliver to the card holders address?
We can deliver to an alternate delivery address provided it is a verifiable business address. We may carry out further security checks on this type of order. We do not deliver to other residential addresses other than the registered card holder address.
Where we deliver
We deliver worldwide. Delivery to Europe can take 1-2 weeks. Deliveries to the rest of the world can take 2-4 weeks. Delivery to Northern Ireland, Isle of Wight, Isle of Man & the Isle of Skye has an extra charge.
Who will deliver my goods and when will they arrive
We use a range of well known UK couriers including Royal Mail, City-Link, TNT, DHL etc. The couriers work Monday to Friday between 8am and 5.30pm. We cannot specify a delivery time.
When will my order be dispatched
Orders that are placed before 4pm on a working week day that pass our security checks and are in stock are usually dispatched the same day. You will receive confirmation that the goods have been dispatched via email and can also request a confirmation text message if required. The confirmations are sent between 5.30-midnight.
When will my goods arrive
We cannot specify a delivery time and deliveries can arrive anytime during the delivery period you selected in the checkout. If you have not received your goods within the specified time please email customer services and we will track the delivery for you.
Premium next day deliveries should arrive by 5.30pm on the next working day. We cannot specify a delivery time and this service does not deliver on Saturdays. Over 95% of these deliveries do arrive on the next working day but no mail order company can absolutely guarantee this due to dependency on courier companies, local operating difficulties and weather etc. If a delivery does not arrive we will refund your delivery charge (excludes Northern Ireland, Isle of Wight, Isle of Man & the Isle of Skye) but are not liable for any other costs.
What if I'm not at home to accept the delivery?
Royal mail will make 1 delivery attempt. DHL and Hermes will attempt 2 deliveries on consecutive working days .We cannot authorise any further delivery attempts. If you are not available to accept the delivery you may collect it from the local depot or sorting office for upto 5 days, following which it will be returned to us. Delivery charges are non refundable.